The High School International Exchange Industry is unique. Exchange organizations are always looking for talent who understand the industry and who are looking to share their knowledge and grow their talents. CSIET is happy to provide a space for CSIET members to share their organization’s career opportunities to help our industry grow as a whole.
Community Engagement Manager IL/IN
Youth For Understanding USA - Chicago, IL , United States
Title: Community Engagement Manager; IL/IN
Department: Exchange Experience
Date: February 2020
YFU advances intercultural understanding, life-long learning, global competencies, mutual respect, and social responsibility through transformational educational exchanges for generations of youth, families, and communities, supported by dedicated volunteers and professional staff. Participants’ experience abroad gives them leadership competencies necessary to meet the challenges and benefit from the opportunities of a fast-changing global community.
Purpose of Position:
The Community Engagement Manager provides support, training and guidance to volunteers, students, host families and schools to support a strong, vibrant YFU community. This position reports to the Associate Direct of Community Engagement and Volunteer Programs in the Washington, DC office.
Leadership Ability - Successfully lead, motivate, delegate, empower and engage people.
Teamwork and Collaboration - Able to work independently as well as collaborate with teams
Emotional Stability/Adaptability – Ability to function effectively even when faced with rejection or stressful situations. Sees each failure as one step closer to success. Learns from failures and doesn’t take it personally.
Emotional Intelligence – Ability to empathize and understand the emotions and motivations that underlie human behavior, i.e., ‘reading people’ well.
Organization/Time Management - Effective prioritization.
General Cognitive Ability – Ability to interpret information quickly and accurately.
Communication (oral and written) - Ability to articulate well and be easily understood.
• Volunteer management – Overall responsibility to recruit and maintain a robust volunteer community, working closely with volunteer area representatives and other volunteers to:
o build community, motivate, and support volunteer network
o identify gaps in volunteer pool; engage with Recruitment Manager in their field to recruit and grow volunteer community
o engage with volunteers through training and feedback to develop necessary skills to assist students and families with adjustment, improve performance, ensure compliance, and achieve results
o model appropriate volunteer mentoring and coaching
o manage and promote volunteer recognition programs and opportunities
• Local training requirements management- Overall to provide leadership in the planning and implementation of student and family orientations (attending where possible) (Pre- Arrival, Post-Arrival, Mid- Year, and Re-Entry for international student programs & Pre- Departure Orientations for study abroad). Assist with other E&T duties as follows:
o spearhead local volunteer training events in collaboration with Education & Training and Volunteer Programs
o collaborate with Education & Training to provide updates to training and resource materials and review of YFU program policies and procedures
• Support requirements management- Overall responsibility to serve as first point of contact for volunteer area representatives questions regarding student/host family situation. Assist with Support duties as follows:
o ensure SEE visits completion and follow up as needed
o ensure volunteer area representatives completes Monthly Contact Reports (MCRs)
o Manage lower-level case work and work with Support Services staff as needed to manage case effectively.
o provide problem-solving consultation on participant support issues to all constituents on for cultural adjustment, academic success, relationship building and general adolescent topics
o act as the local mediator cases or assist the volunteer area representatives in mediation when applicable
o monitor instances when a participant's or host family’s assigned volunteer (area representative) may be losing objectivity and bring to the attention of the Director of Support Services
o Handle Support related paperwork such as insurance policy resources/claims; Permission to Travel permissions; and Dangerous Activity permissions communicate to partner office per communication protocols provided regarding student/HF concerns/questions
o Inform Support Team of situations requiring letters (warning/probation) and incident report filing with the US Department of State.
o ensure Associate Director of Support Services is Informed immediately in cases requiring reports to social services or law enforcement agencies as required
o Maintain accurate database for participants and host families by verifying and updating international student contact information (email/cell phone)
• Performs other duties as assigned.
Qualifications and Knowledge:
• Participation in volunteer management and engagement, support, and compliance training and cross training, in coordination with the Recruitment Managers, in sales and recruitment skills.
• Undergraduate degree or equivalent combination of education and work experience in relevant discipline.
• International and/or intercultural experience preferred.
• Ability to problem solve, ensuring appropriate outcomes for participants, partners, and the organization are balanced and maintained.
• Demonstrated ability to work productively and discreetly under pressure with sensitive issues.
• Excellent verbal and written communication skills; customer service-oriented telephone manner and excellent listening and reflecting skills.
• Ability to work beyond a standard business day including serve in an on-call function for assigned annual week. Access to internet, phone and computer required when on-call, including capability to make oversees phone calls.
• Ability to work independently in the absence of detailed instruction and direct supervision.
• Strong organizational skills, attention to detail and ability to work under pressure on multiple tasks with deadlines.
• Computer literacy in Microsoft Office Suite and other word processing, spreadsheets, and database applications, as well as familiarity with customer relationship management systems.
• Ability to travel as required.
• Flexibility and dependability essential.
• Past experience in a training role is helpful.
Based on ADA guidelines, the following are minimal physical activities applicable to this position:
• Talking; hearing; standing; walking; repetitive motion of wrists, hands, and/or fingers
• Sedentary work - exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently
• Visual Acuity - Level 1 - Minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, and extensive reading
• Working conditions - this position is not substantially exposed to adverse environmental conditions
Computer, keyboard, calculator, telephone, printer, computer software. This job description will be reviewed periodically as functions and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
Contact InformationMaggie Blom
Phone: (202) 774-5228
If you have an opening in your organization that you would like to share on CSIET’s Career Connection, please fill out this “Post on Career Connection” Form, and CSIET Staff will contact you for more information or will let you know when the posting can go live.